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Sucra’s Promise

At SUCRA, our commitment to excellence and customer satisfaction is unwavering. With every piece of SUCRA jewelry, you are assured of a comprehensive warranty and a reassuring buy-back guarantee. Here’s a closer look at what these promises entail:

Unwavering Warranty

Coverage: Our warranty covers any defects in material or craftsmanship for a period of 6 months from the date of purchase. Should your jewelry suffer a failure due to manufacturing defects during this period, we will repair or replace the item free of charge.

Process: To claim the warranty, simply contact our customer service team with proof of purchase and a detailed description of the issue. We will guide you through the process of sending your piece back to us for assessment and repair.

Exclusions: Please note that this warranty does not cover damage due to normal wear and tear, accidental damage, or misuse. Modifications or repairs done by someone other than SUCRA will void the warranty.

Buy-Back Guarantee

Confidence in Value: Our buy-back guarantee is a pledge of trust and longevity. If at any point after 8 months of your purchase you decide that you want to return your SUCRA jewelry, we promise to buy it back by giving you 20% of its original purchase value as a Gift Voucher for your next purchase..

Buy-Back Terms: The jewelry should be in good condition, without significant damage, and with original documentation.

Process: Contact our customer service to initiate the buy-back process. You will be required to provide proof of purchase and photos or physical inspection of the jewelry. Once approved, we will provide you with a buy-back quote and instructions on how to proceed.

Sustainability: Our buy-back guarantee is part of our commitment to sustainability, ensuring that each piece of jewelry remains cherished and valuable, even if it’s no longer in your personal collection.

SUCRA Product Passport

Each SUCRA piece comes with a Product Passport, detailing its materials, design inspiration, and journey. This document serves as a testament to the authenticity and craftsmanship of your jewelry and provides you with a deeper understanding of its unique story. The Product Passport contains all the necessary information for Warranty, Buy-Back and Return policies of the product.

Our Enduring Bond

Every offering from SUCRA is a testament to our enduring bond with you. We believe in providing not just exceptional jewelry but also in building trust and satisfaction with every purchase. Our comprehensive warranty and buy-back guarantee are part of this promise, ensuring that your investment with us is secure and valued for years to come.

Join us at SUCRA, where every piece is not just a purchase but a part of our shared commitment to quality, sustainability, and enduring elegance.

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