The Sucra Promise
Every Sucra piece is built to endure. And if it doesn't, we stand behind it — with a 6-month warranty and an 8-month buyback programme, so your purchase always feels like a long-term investment.
6-Month Warranty
What's Covered
We cover anything that's our fault — manufacturing, plating, structure, or craftsmanship issues.
If any such issue arises within 6 months of purchase, we will repair or replace the item at no cost.
How to Claim
If something goes wrong, here's how we take care of it. Email us at support@sucraluxe.com with:
Order number / proof of purchase
Clear photos of the issue
A brief description of the problem
Our team will review your request and guide you through the pickup/return process for assessment.
Exclusions
Our warranty covers craftsmanship — not misuse. Here's what isn't included:
Normal wear & tear
Accidental damage, mishandling, or rough use
Exposure to harsh chemicals
Tarnish caused by improper care
Repairs or modifications done outside Sucra
Platform-Specific Terms
Pernia's Pop-Up Shop: Same as Sucra Luxe — 6-month warranty + 8-month buyback.
Myntra: Same as Sucra Luxe — 6-month warranty + 8-month buyback.
Amazon – Bare by Sucra: 3-month warranty, no buyback.
8-Month Buyback
We stand behind the value of every Sucra piece. After 8 months, if you decide to return your jewellery, we'll take it back for recycling and give you a credit worth 20% of the price you originally paid for that piece — redeemable against your next Sucra purchase.
Buyback Conditions
Jewellery must be in good, wearable condition
No missing stones or major damage
Must include original documentation (or digital order confirmation)
Buyback Process
Email us at support@sucraluxe.com
Share your order details and photos of the item
Our team verifies the condition
You ship the item to us
Once approved, you receive a credit worth 20% of that piece's original price, applied to your next purchase
Buyback supports our sustainability mission by keeping materials in circular use.
Our Commitment
Quality is the foundation of Sucra. Our warranty and buyback programmes exist to make sure your jewellery always feels like a long-term investment — never a short-term purchase.
If you ever need assistance, we're here to help: support@sucraluxe.com