Shipping policy

Processing Time

Orders are typically processed and dispatched within 1–2 business days.
Made-to-order or customized items may require additional processing time (if applicable; timelines will be mentioned on the product page).

Orders are processed Monday–Saturday, excluding public holidays.

Shipping Time

We currently ship within India only. Once dispatched, most orders are delivered within:

Delhi NCR: 1–3 business days
Metro Cities: 2–5 business days
Rest of India: 3–7 business days

Delivery timelines are estimates and may vary based on location, courier workload, weather conditions, or other external factors.

Shipping Partners

We ship through trusted delivery partners such as Shiprocket’s network (BlueDart, Delhivery, Xpressbees, etc.).
You will automatically receive tracking updates once your order is dispatched.

Order Tracking

Once your order is shipped, you will receive a tracking link via:

Email
SMS/WhatsApp

You may track your shipment anytime using this link.

Incorrect Address or Delivery Attempt Failures

Please ensure your shipping address and contact details are accurate.
If a delivery attempt fails due to:

Incorrect/insufficient address
Customer unavailability
Failure to respond to courier calls/messages

The package may be returned to us. In such cases, reshipping fees may apply.

Delay Disclaimer

We are not responsible for delays caused by:

Courier operational issues
Weather disruptions
Festivals or peak-season load
Natural disasters or uncontrollable events

While we try our best to expedite your order, delivery times cannot be guaranteed.

Damaged or Missing Items

If your order arrives:

Damaged
Tampered
Missing items

Please inform us within 48 hours of delivery at support@sucraluxe.com with pictures of the package.
We will resolve the issue promptly.

Contact

For any shipping or delivery-related queries, reach us at: support@sucraluxe.com